Shipping & Returns Information

Holosun Croatia ships products across the entire European Union. Our warehouse is located in Croatia; therefore, there are no customs procedures or hidden fees for customers within the EU.

 Shipping

We strive to process and ship every order as quickly as possible. If there is an error in the order or an item is out of stock, we will contact you before shipment.

Shipping Conditions:

• Free Shipping across Europe for orders over 100 euros: We cover shipping costs for orders sent via GLS courier service.
• No Customs Fees: Orders within the European Union (since 01.07.2013) are not subject to customs duties.
• Carrier: Delivery is handled by the reliable GLS service.

Delivery Times:

• 🇭🇷 Croatia: Delivery within 1–2 working days.
• 🇪🇺 EU Countries: 1 to 7 days (depending on location).

Tracking:
You can track your shipment via the GLS online system. Please note that tracking information may take up to 24 hours to appear in the system after dispatch.

 Receiving Goods

When placing an order, please provide a precise address (house number, surname on the door/bell) and a valid mobile phone number.

Upon receiving the package:

1. Have a valid ID ready (ID card, driver’s license, passport).
2. Inspect the packaging carefully. If you notice any damage, do not accept the package; notify the courier and contact us immediately.
3. If a hidden defect is discovered after opening, please contact us — we will resolve the issue in accordance with the law.

 Returns & Complaints

The customer has the right to return or exchange the product.

• Return Period: You may return the item within 14 days of receipt.
• Item Condition: The product must be unused, undamaged, and preferably in its original packaging. We recommend using additional protective packaging when returning items.
• Return Shipping Costs:
  • Return shipping costs are borne by the customer.
  • If the return is due to our error (wrong item) or a defect, we will cover transport costs and ship a replacement at our expense.
• Wrong Item: If you received the wrong product, please notify us within 8 days.

 Important

• Contact us before returning! We can arrange a direct pickup, which is more secure than self-shipping.
• Packages sent via Cash-on-Delivery (COD) will not be accepted.
• If you organize the return yourself, we cannot guarantee its safety during transit.

Contact us for support and returns:

 Email: info@holosun.hr
Mobile: